Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (17 007 432)

    Category: Housing Date: 17-Apr-2018

    Summary

    Miss X complains about the suitability and affordability of the interim accommodation the Council placed her and her family in, between June 2017 and January 2018, while it made a decision on her homelessness application. She also complains the decision took too long.

    Service improvements

    The Council agreed to review its progress in sourcing suitable and affordable accommodation in line with its 2014-2019 homelessness strategy. The Council took this step and it produced a new homelessness strategy for 2018-2022 setting out its accommodation demands and its plans for sourcing further accommodation.The Council agreed to review the resources in its homelessness and temporary accommodation departments to ensure it can meet demand. It has taken this step and will continue to monitor its staffing levels.We recommended the Council writes to people who it has placed in accommodation it has identified as unsuitable. When the Council places a person in accommodation it knows is unsuitable it should advise them of this and of their right to complain.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings