The Council was at fault for delays in reaching decisions on the complainant's application and for not offering interim accommodation. The Council has agreed to:provide guidance to relevant officers to ensure they decide whether to end the prevention duty after 56 days, and if so issue a formal decision with review rights;and to ensure they notify applicants if they decide the applicant is not homeless and set out their review and appeal rights.The Council has agreed to ensure referrals to the medical officer are made promptly on receipt of additional information which may affect an applicant’s homelessness status and priority need.