Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (25 013 132)

    Category: Education Date: 09-Jul-2026

    Summary

    Mr X complained the Council did not review Mr B’s Education Health and Care Plan within statutory timescales and did not provide suitable education. He said this impacted Mr B’s education and emotional wellbeing and has also caused him avoidable stress. We find the Council at fault which caused injustice. The Council agreed to apologise, provide missed provision, make a payment and take service improvement action to remedy the injustice.

    Service improvements

    The Council will tell us what action it will take to improve its transition assessment and planning for young people with EHC Plans with reference to lessons learned from this case.

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