Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (25 008 426)

    Category: Education Date: 27-Feb-2026

    Summary

    The Council’s school appeals panel failed to give proper consideration to the validity of its admissions arrangements when deciding Miss X’s school admissions appeal. This did not cause Miss X an injustice as it is unlikely her child, Y, would have been awarded a school place had the panel properly considered the arrangements. The Council has agreed to remind its appeal staff and panel members to properly consider its admissions arrangements in future.

    Service improvements

    The Council’s school appeals panel failed to give proper consideration to the validity of its admissions arrangements when deciding a school admissions appeal. The Council has agreed to remind all appeals staff and panel members to always give proper consideration to whether the admissions arrangements comply with the mandatory requirements of the School Admissions Code and Part 3 of the School Standards and Framework Act 1998.

  • London Borough of Ealing (25 008 414)

    Category: Education Date: 15-Jan-2026

    Summary

    We upheld Mr X’s complaint about the Council’s decision to refuse a Blue Badge application. The Council agreed to resolve the complaint by reconsidering the appeal evidence Mr X submitted and by making a service improvement.

    Service improvements

    Assessors will be reminded that letters from social works must be considered as park of a blue badge application

  • London Borough of Ealing (25 003 487)

    Category: Education Date: 19-Nov-2025

    Summary

    The Council was at fault for failing to ensure that Mr X’s child, Z received the Speech and Language Therapy (SALT) and Occupational Therapy (OT) in their Education, Health and Care Plan between September 2024 and July 2025. Poor communication from the Council during that time added to Mr X’s frustration. The Council will apologise to Mr X and make a payment to acknowledge his frustration and the impact on Z of the missed provision. It will also review its commissioning arrangements to ensure these can meet requirements for SALT and OT provision.

    Service improvements

    The Council has agreed to reviews its commissioning arrangements to ensure that going forward these can meet timescales for Education, Health and Care needs assessments and provision of Speech and Language Therapy and Occupational Therapy, once a plan is finalised.

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