Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (22 013 646)

    Category: Education Date: 24-Mar-2023

    Summary

    Ms X says the Council did not properly consider her appeal for school transport assistance. We have found the Council at fault for the way it considered Ms X’s appeal. We have made recommendations to remedy the injustice caused.

    Service improvements

    The Council was at fault for the way it considered an appeal about school transport assistance. The Council will remind officers of the importance of conducting appeals in accordance with its published policy.

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