London Borough of Ealing (20 014 214)

Category: Adult care services Date: 11-Nov-2021

Summary

Mr B complained the Council delayed in carrying out an adult social care assessment of his needs. And when it was done it did not accurately reflect his needs or provide the necessary support. He said this meant he did not have support for his physical needs and also with his housing situation. There was fault by the Council in how it responded when Mr B first approached. It will apologise and make a payment to him. It will also review its procedures.

Service improvements

London Borough of Ealing (20 011 145)

Category: Adult care services Date: 26-Nov-2021

Summary

Mrs X complained the wet room the Council installed under a Disabled Facilities Grant in 2013 was not fit for purpose. She said that despite multiple attempts to repair her wet room it still flooded and caused unpleasant smells. The Council acted without fault when it assisted Mrs X with her wet room between June 2019 and July 2020. However, we have found the Council’s policy was misleading about who it would consider for extensions, garage conversions, and outbuildings under a Disabled Facilities Grant. The Council has agreed to amend the policy wording and we consider this to be a suitable remedy.

Service improvements