Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (16 018 733)

    Category: Adult care services Date: 18-Feb-2019

    Summary

    The complainant, who we will call Ms B, says the Council failed to reassess her social care needs, and provide appropriate support, when her circumstances changed. Ms B says the Council failed to properly complete her July 2016 needs assessment and financial assessment. Ms B says the Council has unfairly removed her direct payments. Ms B complains that the Council will not consider other options to get her son to school, which she says are more reliable than a care agency.

    Service improvements

    review the collaborative working between Adults and Children’s Social Services, and implement any identified improvements.

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