London Borough of Ealing (25 027 539)

Statement Upheld Other 29-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s poor communication and record keeping. This is because the Council’s investigation and remedy was appropriate and proportionate. We therefore could not add to the Council's previous investigation and further investigation would not lead to a different outcome.

London Borough of Ealing (25 005 970)

Statement Upheld Special educational needs 23-Mar-2026

Summary: The Council failed to secure two terms of Speech and Language Therapy and half a term of Occupational Therapy for Mrs X’s child, Y. The Council did secure Y’s swimming lessons and was not at fault. The Council has agreed to apologise and make a payment to remedy injustice caused to Mrs X and Y.

London Borough of Ealing (25 007 774)

Statement Upheld Special educational needs 18-Mar-2026

Summary: The Council failed to ensure Mrs X’s child, Y received therapy provision in line with their Education, Health and Care (EHC) Plan between May 2024 and February 2026. It also delayed issuing an amended EHC Plan following an annual review in June 2025. The Council agreed to apologise and make payments to recognise the impact on Y’s education and the distress and uncertainty caused. The Council will also produce an action plan to explain how it intends to deliver Y’s therapy provision and continue making payments to Mrs X until it is in place.

London Borough of Ealing (25 017 254)

Statement Upheld Other 13-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for alleged fly tipping. This is because the Council has already cancelled the Notice in response to his appeal.

London Borough of Ealing (25 000 503)

Statement Upheld Safeguarding 09-Mar-2026

Summary: Mrs B complained that the Council had not properly investigated safeguarding concerns she raised about the care provided to her mother in a care home. We find that there was no fault in the way the Council carried out its investigations, but there was fault in the Council’s failure to involve Mrs B in the enquiries and in its communications. This left Mrs B with the impression that her concerns were not taken seriously. The Council has agreed to apologise and to carry out a service improvement.

London Borough of Ealing (25 014 440)

Statement Upheld Other 09-Mar-2026

Summary: We will not investigate this complaint about replacing adult social care equipment. The Council failed to deal with the request until the Ombudsman’s involvement. But we are satisfied with the actions it is now taking to arrange the equipment, which is what the complainant wanted.

London Borough of Ealing (25 008 426)

Statement Upheld School admissions 27-Feb-2026

Summary: The Council’s school appeals panel failed to give proper consideration to the validity of its admissions arrangements when deciding Miss X’s school admissions appeal. This did not cause Miss X an injustice as it is unlikely her child, Y, would have been awarded a school place had the panel properly considered the arrangements. The Council has agreed to remind its appeal staff and panel members to properly consider its admissions arrangements in future.

London Borough of Ealing (24 011 048)

Statement Upheld Planning applications 15-Jan-2026

Summary: Mr B complained about the Council’s handling of a planning application for flood prevention works at a nearby park. We find that the Council failed to properly consider what would happen to excavated soil when making or determining the application, which led to the Council wrongly treating it as minor development. The Council also included incorrect information in the officer’s report on the proposal and delayed responding to Mr B’s complaints. These failings have led to unauthorised works, disruption to park users and avoidable frustration and uncertainty for Mr B regarding the fairness and impartiality of the decision-making process. The Council has agreed to apologise to Mr B and make service improvements.

London Borough of Ealing (25 008 414)

Statement Upheld School transport 15-Jan-2026

Summary: We upheld Mr X’s complaint about the Council’s decision to refuse a Blue Badge application. The Council agreed to resolve the complaint by reconsidering the appeal evidence Mr X submitted and by making a service improvement.

London Borough of Ealing (25 013 162)

Statement Upheld Parking and other penalties 12-Dec-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because we are satisfied with the actions the Council has taken, we could not add to the investigation by the Council, further investigation would not lead to a different outcome and there is no worthwhile outcome achievable by our investigation.