There are 1 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Ealing (21 003 888)
Statement Upheld Transport 18-Jul-2022
Summary: Mrs B has complained that the Council did not properly consider her difficulty walking when refusing a Blue Badge. The Ombudsman has found fault in that the Council did not take all relevant factors into account when conducting a telephone assessment and review. However, the Council has since carried out a face-to-face assessment which the Ombudsman considers a suitable remedy for any injustice from the earlier assessments.