Case Ref: 20 003 722 Category: Adult care services Sub Category: Charging

• Review its procedures and bring them into line with the Care and Support Statutory Guidance which states that where a local authority is meeting needs by arranging a care home, it is responsible for contracting with the provider and for paying the full amount.

Case Ref: 20 000 240 Category: Adult care services Sub Category: Charging

• The Council has agreed that will review its procedures to ensure that, in future, adequate information on costs is given to service users at the outset.

Case Ref: 19 020 730 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to inform its officers not to withhold payment of care fees in similar cases.
• The Council has agreed to review its systems and to consider providing training in communications.

Case Ref: 19 007 560 Category: Children's care services Sub Category: Child protection

• Review staff training needs on application of statutory guidance for complaints
• Review staff training neds on application of statutory guidance for care planning, placement and case review
• Review staff training needs on the application of statutory guidance for transition to adulthood for care leavers

Case Ref: 20 002 682 Category: Education Sub Category: Special educational needs

• The Council will review its policy and procedure to ensure it finishes amended Education Health and Care Plans in a timely manner, and within eight weeks of sending out the amendment notice.
• The Council will ensure it has a plan to chase parties when they do not provide or delay in providing information for Annual Reviews of Education Health and Care Plans in a timely manner.

Case Ref: 20 001 050 Category: Education Sub Category: Special educational needs

• The Council agreed to research parents rights of appeal against an EHC Plan issued on the directions of the SEND Tribunal and to update its advice to parents to reflect the current law.

Case Ref: 19 016 048 Category: Adult care services Sub Category: Other

• Ensure there are risk assessments in place for others who may be at risk from using the hot water tap.
• Remind staff about the importance of carrying out risk assessments when installing equipment which has the potential of causing injury such as hot water taps.

Case Ref: 19 015 502 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council agreed to review its procedures to ensure the fault with the missed bin collections and replacement road markings are not repeated in the future.

Case Ref: 19 012 605 Category: Housing Sub Category: Allocations

• The Council will look at what actions it can take to ensure there is no delay between receiving an housing application and assessing any medical evidence.
• The Council agreed to review its housing allocation policy to include a section about sheltered accommodation and the exercise of discretion. .
• The Council also agreed to take steps to ensure information about eligibility for sheltered accommodation on its website, and that given by officers, is clear and consistent
• The Council agreed to consider whether it needs to issue guidance to officers about the exercising of discretion on sheltered accommodation applications.

Case Ref: 19 012 131 Category: Education Sub Category: Special educational needs

• The Council agreed to review its procedures in how it identifies and deals with preparing young people with EHC Plans for transition to post-16 education to ensure they are dealt with in line with the relevant law and statutory guidance.