Case Ref: 20 003 722 Category: Adult care services Sub Category: Charging

• Review its procedures and bring them into line with the Care and Support Statutory Guidance which states that where a local authority is meeting needs by arranging a care home, it is responsible for contracting with the provider and for paying the full amount.

Case Ref: 20 000 240 Category: Adult care services Sub Category: Charging

• The Council has agreed that will review its procedures to ensure that, in future, adequate information on costs is given to service users at the outset.

Case Ref: 19 020 730 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to inform its officers not to withhold payment of care fees in similar cases.
• The Council has agreed to review its systems and to consider providing training in communications.

Case Ref: 19 007 560 Category: Children's care services Sub Category: Child protection

• Review staff training needs on application of statutory guidance for complaints
• Review staff training neds on application of statutory guidance for care planning, placement and case review
• Review staff training needs on the application of statutory guidance for transition to adulthood for care leavers