Case Ref: 19 020 730 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to inform its officers not to withhold payment of care fees in similar cases.
• The Council has agreed to review its systems and to consider providing training in communications.

Case Ref: 19 007 560 Category: Children's care services Sub Category: Child protection

• Review staff training needs on application of statutory guidance for complaints
• Review staff training neds on application of statutory guidance for care planning, placement and case review
• Review staff training needs on the application of statutory guidance for transition to adulthood for care leavers

Case Ref: 20 002 682 Category: Education Sub Category: Special educational needs

• The Council will review its policy and procedure to ensure it finishes amended Education Health and Care Plans in a timely manner, and within eight weeks of sending out the amendment notice.
• The Council will ensure it has a plan to chase parties when they do not provide or delay in providing information for Annual Reviews of Education Health and Care Plans in a timely manner.

Case Ref: 20 001 050 Category: Education Sub Category: Special educational needs

• The Council agreed to research parents rights of appeal against an EHC Plan issued on the directions of the SEND Tribunal and to update its advice to parents to reflect the current law.