Case Ref: 21 009 953 Category: Housing Sub Category: Allocations

• The Council will remind relevant staff of the importance of providing applicants with clear information explaining how it has made decisions relating to awarding, or not awarding, housing points.

Case Ref: 21 008 097 Category: Children's care services Sub Category: Fostering

• The Council wil issue written reminders to relevant staff to ensure they are aware of the timescales under the statutory complaints procedure.The Council will issue written reminders to relevant staff to ensure they are aware all relevant files must be sent to the Independent Officer and Independent Person when they are conducting a stage two investigation.

Case Ref: 21 003 748 Category: Housing Sub Category: Homelessness

• Remind staff and update any internal policy or procedure to reflect that a person does not need to complete a referral form to make a homeless application

Case Ref: 21 002 073 Category: Housing Sub Category: Allocations

• The Council has agreed it will produce an action plan to identify ways of improving its review response times and ensuring it meets its published timeframes. This should include a timeframe for any action.

Case Ref: 20 013 506 Category: Housing Sub Category: Homelessness

• The Council agreed to remind relevant staff of the correct test to apply when considering whether it has a duty to offer interim accommodation in homelessness cases, and the importance of keeping a clear record of the reasons for its decision.

Case Ref: 20 008 324 Category: Housing Sub Category: Homelessness

• The council will carry out a training session for officers dealing with homeless applicants to cover the requirements under the legislation to: a)interview the person that has presented to the Council as homeless; b)carry out enquiries into that application; and c)consider the Council's duty to provide interim accommodation.
• The Council will send a reminder to complaints officers to ensure complainants are given more time to submit a request for stage two where access to their file is necessary before such a request can be made.

Case Ref: 20 003 896 Category: Housing Sub Category: Council house sales and leaseholders

• The Council agreed to remind officers of the need to consider alternative sources of evidence when faced with discrepancies in layout plans on Right to Buy sales.
• The Council agreed to remind officers of the need to keep accurate records of the condition of empty properties before re-letting as well as any internal structural changes done.

Case Ref: 20 000 114 Category: Children's care services Sub Category: Other

• Within four weeks of the final decision the Council should remind its officers of the importance of following up on referrals after they are made to ensure good practice. Review processes to ensure referrals can be tracked and monitored where necessary.

Case Ref: 20 005 246 Category: Planning Sub Category: Building control

• The Council agreed to remind officers who deal with complaints handling, that it may still review the process by which decisions are made, even if the complaint relates to a decision where there is no right of appeal.

Case Ref: 20 004 508 Category: Housing Sub Category: Allocations

• Confirm how it checks the condition of properties where it receives housing applications from Council tenants citing unsanitary conditions.
• Remind relevant staff to record any inquiries made when assessing housing applications and ensure decision letters comment on any reasonable preference specified.