Case Ref: 25 008 917 Category: Education Sub Category: Special educational needs

• The Council will provide evidence to the Ombudsman of any process the Council has introduced to monitor provision in EHC Plans and to take action when provision is missing.
• The Council will also complete a training session for those dealing with EHC Plans to remindthem of the duty to secure special educational needs provision in an EHC Planand what happens when things go wrong.

Case Ref: 25 006 800 Category: Benefits and tax Sub Category: Council tax

• Within 2 months: remindingstaff of the importance of accurate, consistent and timely communication inthese matters.

Case Ref: 25 005 308 Category: Housing Sub Category: Homelessness

• The Council will provide guidance to frontline officers about the qualifying criteria for the domestic abuse floating support service.
• The Council will review its procedures for allocating male officers to female victims of domestic abuse and vice versa.

Case Ref: 25 004 222 Category: Housing Sub Category: Homelessness

• Ensure that it reminds staff of the requirements to be considered for financial assistance of the private rental scheme so other are not misadvised.

Case Ref: 25 002 306 Category: Adult care services Sub Category: Assessment and care plan

• The Council will review its procedure to ensure contact with service users, their families and/or representatives is made in a timely manner to notify them about accruing care fees.

Case Ref: 25 000 158 Category: Housing Sub Category: Homelessness

• The Council will share the Ombudsman’s focus report - unsuitable temporary accommodation: guide for practitioners (issued May 2023) with relevant staff, managers and directors. This will help to ensure relevant staff are fully aware of their responsibilities relating to the suitability of temporary homeless accommodation.

Case Ref: 24 022 844 Category: Environment and regulation Sub Category: Noise

• •as offered, provide evidence the Council’s internal procedures for logging and tracking reports/complaints have been reviewed and improved to prevent similar errors in the future including sharing the lessons learnt from Ms X’s case with relevant staff in their training
• •ensure the Council adheres to its timescales for closing its service users’ alleged noise nuisance cases and inform them when their cases have been closed, setting out the reasons for the case closure
• •remind relevant officers of the correct procedure to deal with alleged noise nuisance complaints in line with Environmental Protection Act 1990. The Council should also clearly record how it assesses and decides whether a statutory nuisance exists.

Case Ref: 24 022 760 Category: Adult care services Sub Category: Other

• By training or other means, the Council will remind relevant officers of the need to ensure complaint handling timescales are complied with.

Case Ref: 24 022 083 Category: Environment and regulation Sub Category: Refuse and recycling

• officers to keep a record of key decision making

Case Ref: 24 017 942 Category: Children's care services Sub Category: Looked after children

• Ensure relevant staff are familiar with the Council’s Joint Housing and Children’s Social Care protocol for homeless 16 and 17 year olds.
• Remind relevant staff that complaints which fall within the remit of the statutory children’s complaints process should be considered under that procedure.