Case Ref: 23 000 473 Category: Education Sub Category: Special educational needs

• The Council will share with the Ombudsman, the Council’s review of its Local Offer to ensure it has enough mainstream schools, special schools and alternative provision to meet the needs of all children with special educational needs in its area.
• The Council will remind staff, responsible for arranging and approving alternative provision for children or young people who are not receiving an education in school, to properly consider whether further provision should be provided to meet special educational needs set out in EHC plans, including opportunities to engage with peers.

Case Ref: 22 012 211 Category: Housing Sub Category: Allocations

• The Council will circulate this decision to relevant staff and highlight the faults found. It should remind staff the code of guidance says councils should not consider it reasonable for homeless applicants to remain in a private tenancy up until the date the court issues a warrant for possession.
• The Council should consider providing relevant training to prevent the recurrence of the faults identified in this case.

Case Ref: 22 011 740 Category: Benefits and tax Sub Category: Council tax

• The Council will remind its officers of the importance of keeping proper, suitable records, and ensure officers review the Ombudsman's published Principles of Good Administrative Practice guidance.
• The Council has agreed that senior officers will review the findings of this investigation. The Council will produce an action plan setting out how it intends to prevent the faults found here from occurring in the future. It will share this action plan with the Ombudsman.

Case Ref: 22 009 176 Category: Planning Sub Category: Enforcement

• The Council has agreed to put a process in place to monitor enforcement cases to prevent long periods of inactivity on a case.

Case Ref: 21 008 549 Category: Planning Sub Category: Enforcement

• The Council has agreed to put a process in place to monitor enforcement cases to prevent long periods of inactivity on a case.

Case Ref: 22 006 759 Category: Benefits and tax Sub Category: Council tax

• The Council has agreed it will review its approach in relation to it pursuing historic council tax debt. This means it will consider whether it is fair and reasonable to recover an outstanding debt when a significant amount of time has lapsed since the debt was accrued.

Case Ref: 22 006 173 Category: Adult care services Sub Category: Safeguarding

• The Council will remind relevant officers that when it decides not to issue a complaint response, it should inform complainants of their right to bring their complaint to the Ombudsman.

Case Ref: 22 005 839 Category: Housing Sub Category: Homelessness

• In reviewing its allocations scheme, the Council will: • Considerthe findings in this decision• Ensurethe record of its decision making demonstrates how it considered the impact ofthe scheme on applicants owed a main duty since before November 2012
• The Council will identify whether and how it can increasethe likelihood of it being able to support main duty applicants accepted beforeNovember 2012 to secure more permanent accommodation.

Case Ref: 22 004 030 Category: Housing Sub Category: Homelessness

• The Council should remindall staff who handle post of the importance of logging post, especially whensigned for.
• The Council should reviewprocedures around the issuing of notice to quit for temporary accommodation to ensure newtenancy agreements are issued when underlying reasons for eviction have been addressed(e.g. rent arrears are cleared).

Case Ref: 22 003 773 Category: Children's care services Sub Category: Fostering

• The Council will issue written reminders to relevant staff to ensure that prior to a fostering placement, all relevant information about a child is provided to a prospective foster carer.