Service improvements

Leeds City Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (25 009 575)

    Category: Planning Date: 28-Apr-2026

    Summary

    Miss X complained about the Council’s delay and poor communication in dealing with her report of a breach of planning control. We found no fault in the Council’s enforcement investigation but it had fallen below acceptable administrative standards in communicating with Miss X. To address the avoidable distress this had caused, the Council agreed to apologise to Miss X and make a symbolic payment. The Council also agreed to review how it communicated with people reporting an alleged breach of planning control.

    Service improvements

    The Council agreed to review its planning enforcement practice and procedure for communicating with people reporting an alleged breach of planning control to ensure they are given a direct link to the planning enforcement information, including the Enforcement Plan, available on the Council’s website and clear and consistent information about the level of contact they may expect to receive from the Council during a planning enforcement investigation.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings