Service improvements

Leeds City Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (23 004 572)

    Category: Planning Date: 25-Jan-2024

    Summary

    We found no fault on Miss T’s complaint of the Council failing to properly investigate and decide whether her report of a breach of planning consent needed formal enforcement action. It failed to make reasonable adjustments when alerted to her visual impairment. The agreed action remedies the injustice this fault caused.

    Service improvements

    The Council agreed to review its planning systems to ensure they can record information about a member of the public’s disabilities and reasonable adjustments needed who reports a breach of planning consent or is entitled to receive notification of a planning application.The Council agreed to review the training of officers in the planning team to ensure they are alert to the need to clarify, explore, and record disabilities and reasonable adjustments when dealing with someone reporting a breach of consent or wanting to make representations.The Council agreed to remind officers of the need to send information promptly when requested because of a reasonable adjustment need.

  • Leeds City Council (22 013 160)

    Category: Planning Date: 25-May-2023

    Summary

    Miss B has complained of administrative failings in the way the Council considered a planning application for a major housing development near her home. The Ombudsman has found minor fault in the process, but this did not affect the Council’s decision or result in significant injustice.

    Service improvements

    The Council should remind planning officers to check the consistency of committee reports with the supporting documentation provided, particularly in the case of major developments with multiple supporting documents.

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