Service improvements

Leeds City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (21 001 979)

    Category: Planning Date: 28-Apr-2022

    Summary

    Mr X complained about the Council’s failure to take planning enforcement action against his neighbour, who is alleged to be carrying out a business in breach of a Planning Enforcement Notice. Mr X said the neighbour’s business causes noise and parking difficulties in the area. We found fault in the Council’s explanation and application of data protection issues. This did not cause Mr X an injustice, but the Council accepted our recommendations to avoid recurrence of the fault in future.

    Service improvements

    The Council agreed to review its planning enforcement processes, policies and practices relating to the lawful use of personal data and CCTV evidence, to ensure they are fit for purpose and in line with data protection law. The Council agreed to refer the outcome of its review to the relevant scrutiny committee.

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