Service improvements

Leeds City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (20 007 058)

    Category: Planning Date: 24-Nov-2021

    Summary

    the complainant, Mr X, complained the Council failed to properly consider objections to a planning application to extend part of a waste processing site. Mr X further complained it failed to use its powers to control noise and dust nuisance. The Council said it followed correct procedures and used its powers where necessary. It did not refer applications to councillors for a decision because the applications did not meet the criteria for a referral. We found the Council acted with fault and it has agreed to our recommended remedy.

    Service improvements

    The Council accepted it did not routinely record the Chair of the Plan's Panel's reasons for deciding whether to refer a planning application to the Plans Panel. The Council agreed to within three months include in its delegation reports whether the Chair has exercised their discretion and to record their reasons for that decision.

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