Service improvements

Leeds City Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (25 010 448)

    Category: Transport and highways Date: 31-May-2026

    Summary

    Miss X complained about the Council’s failure to follow the right process when introducing new double yellow lines in her area. She also complained about the Council’s failings when responding to her complaint. We found fault with the Council’s consultation process and complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise to Miss X, arrange a site visit and present a report to the Chief Officer for Highways and Transportation. The Council has also agreed to tell us how it will improve its complaint handling.

    Service improvements

    We publish the Complaint Handling Code which sets out best practice in how councils should deal with complaints. In this case, we found the Council at fault because it delayed responding to the complaint and failed to do what it had said it would do. In order to prevent similar faults from happening in future, the Council should consider our guidance and tell us what action(s) it will take to improve the way it deals with complaints.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings