Service improvements

Leeds City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (23 012 637)

    Category: Transport and highways Date: 08-May-2024

    Summary

    Mr X complains the Council did not deal properly with an appeal about a Penalty Charge Notice (PCN). The Council is at fault because it did not properly consider Mr X’s disability in relation to how he could appeal the PCN. The Council should apologise and review its policy and processes.

    Service improvements

    The Council has agreed to amend its policy and processes for dealing with equality related reasonable adjustments in relation to PCN’s and appeals.

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