Service improvements

Leeds City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Leeds City Council (21 016 501)

Category: Transport and highways Date: 25-Aug-2022

Summary

Miss X complains the Council failed to keep CCTV images that could have helped identify a driver that she says caused an accident, in which her car was written off. As a result she has lost out on her no claims bonus and insurance is much more expensive. We found the Council was at fault. The Council agreed the recommended remedy.

Service improvements

The Council agreed to remind its officers to advise customers making an initial request that CCTV evidence is deleted after 31 days and that a formal request by the appropriate person must be made within 28 days of the event.

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