Service improvements

Leeds City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (25 002 364)

    Category: Housing Date: 16-Feb-2026

    Summary

    The Council failed to consider providing Miss X with emergency severe weather accommodation during freezing temperatures because it misunderstood its protocol. This caused Miss X distress and may have put her at risk of harm. The Council will apologise, make a payment, and improve its service. There is no fault with the way the Council handled Miss X’s homeless application.

    Service improvements

    The Council will remind all housing staff (including managers and the head of service) that its severe weather emergency protocol is available to anyone, regardless of legal duty or recourse to public funds.

  • Leeds City Council (24 013 895)

    Category: Housing Date: 20-Aug-2025

    Summary

    Miss Y complained about the way the Council dealt with her housing register and homelessness applications. We have found fault, causing injustice by the Council, in its: delay and failures assessing Miss Y’s homelessness application and its homelessness duties; failure to provide her with suitable interim accommodation; and failure to provide clear information about its procedure for direct let offers. We have also found fault by the Council in failing to keep proper records of a prevention duty decision, which did not cause injustice. The Council has agreed to remedy the injustice by: apologising to Miss Y, making a payment to reflect the upset and worry caused; and making a service improvement.

    Service improvements

    The Council has agreed to remind officers the duty to provide interim accommodation arises as soon as it has reason to believe an applicant may be eligible for assistance, homeless and in priority need;The Council has agreed to ensure officers always carry out a suitability assessment to identify the applicant and their household’s needs before making a placement in interim or temporary accommodationThe Council has agreed to remind officers of the need to make and retain records of contact with applicants about offers of interim accommodation and their responseThe Council has agreed to review its policy and/or training to officers about its duty to securesuitable interim accommodation in accordance with Chapters 15, 16 and 17 of theHomelessness Code of Guidance for Local Authorities.

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