Service improvements

Leeds City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (20 008 263)

    Category: Housing Date: 04-Jan-2022

    Summary

    Miss X complains the Council failed to provide her with suitable accommodation which met her medical needs. We have found the Council failed to act on Miss X’s concerns that her then property was unsuitable, as well medical reports which evidenced this. Further, the Council failed to take action to secure Miss X alternative accommodation and did not consider whether it owed her a duty provide her immediate accommodation under housing legislation. These failings caused Miss X an injustice as she had no choice but to remain in accommodation which was not suitable for her medical circumstances. We have therefore recommended a number of remedies.

    Service improvements

    The Council will undertake a review of the complainant's case. The review identifywhy the ‘relief duty’ and duty to provide suitable interim accommodation wasnot considered in the complainant's case, as well as whether it was reasonable for herto continue to occupy her property. The purpose of the review will be to identifyseveral service improvements in these areas. The Council will implement theimprovements for the benefit of its customers in the future.

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