Service improvements

Leeds City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (23 018 816)

    Category: Environment and regulation Date: 30-Sep-2024

    Summary

    Mr and Mrs X complained about the Council’s response to their reports about the condition of a neighbouring property. They said the neighbouring property did not have adequate guttering which caused issues of penetrating damp to their property and a collection of waste led to the presence of pests. We have found fault by the Council but consider the agreed action of an apology, symbolic payment and reminder to staff about record keeping provides a suitable remedy.

    Service improvements

    The Council will issue a reminder to relevant staff about the need to ensure a proper record of actions and decisions is maintained when dealing with enforcement investigations.

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