Service improvements

Leeds City Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (23 005 638)

    Category: Environment and regulation Date: 02-Feb-2024

    Summary

    X complained the Council failed to ensure its contractor complied with planning conditions that were meant to ensure wildlife was not disturbed when work was carried out on a hedgerow. We found no fault in a failure by the Council to enforce planning conditions, but we did find fault in the planning condition discharge process. This was because there was no evidence that comments from the Council’s Nature Team were considered before the planning authority discharged a planning condition. This did not cause X a significant personal injustice, but the Council will consider making service improvements to prevent injustice from similar fault happening in the future.

    Service improvements

    The Council failed to show comments from its nature team were considered before a planning decision was made. The Council agreed to:review its practices, policies and procedures to ensure comments from consultees are properly considered and records kept before condition discharge decisions are made; andensure planning officers are aware of working practices, policies and procedures, including any that result from the review.

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