Service improvements

Leeds City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (22 008 353)

    Category: Environment and regulation Date: 14-Feb-2023

    Summary

    Miss X complained the Council have continued to fail to collect her bins, failed to clarify where the collection point is and agreed to arrange assisted collections but have taken no action since. We find the Council was a fault for missed collections, failing to clarify the collection point and delayed communication. This caused Miss X significant stress. To address the injustice caused by fault, the Council has agreed to apologise, make a symbolic payment and review the current process.

    Service improvements

    Review the collection point and in writing make the waste collection rules clear

  • Leeds City Council (22 006 743)

    Category: Environment and regulation Date: 15-Feb-2023

    Summary

    Mr X complained that the Council has routinely failed to collect his general waste bin for a period of over two years. We found the Council was at fault. In recognition of the injustice caused, it has agreed to apologise to Mr X and make a payment to him.

    Service improvements

    The Council will issue a reminder to the crew of the importance of reporting access difficulties.The Council will write to residents explaining the issues parking can cause for refuse collections and requesting that they do not park inconsiderately.

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