Service improvements

Leeds City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (21 000 298)

    Category: Environment and regulation Date: 08-Nov-2021

    Summary

    Miss X complained the Council did not do enough to prevent anti-social behaviour from her neighbours over the last several years. There was no fault in how the Council investigated Miss X’s reports about noise nuisance or harassment since April 2020. However, there was fault in how the Council dealt with emails sent to absent staff and how it failed to provide information about the anti-social behaviour case review process. The Council agreed to apologise to Miss X, pay her a financial remedy and process an anti-social behaviour case review application from her. It also agreed to review its procedures.

    Service improvements

    The Council agreed to review its processes for accessing emails sent to staff in its anti-social behaviour teams who are on long-term leave to ensure massages are reviewed and acted on appropriately.The Council agreed to remind staff in its anti-social behaviours teams about the anti-social behaviour case review process and when they should tell people about thisThe Council agreed to publish the required information about the anti-social behaviour case review process on its website.

  • Leeds City Council (20 014 393)

    Category: Environment and regulation Date: 15-Dec-2021

    Summary

    The Council’s failure to consider whether Mr X’s reports of noise from a neighbouring skate park are a statutory noise nuisance or anti-social behaviour is fault. The Council has agreed to apologise, pay Mr X £250, and investigate the matter fully.

    Service improvements

    The Council has agreed to produce guidance for staff to ensure complaints of ASB or possible statutory nuisance in parks are reported to the appropriate service.

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