Service improvements

Leeds City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 4 of 4 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (24 022 279)

    Category: Education Date: 29-Oct-2025

    Summary

    We found fault by the Council on Mrs Y’s complaint that it failed to follow statutory timescales following a request for it to carry out an Education, Health and Care needs assessment for her son. It also failed to provide her son with appropriate education when he was on a reduced timetable or had been suspended. The Council agreed to send a written apology for the failings, pay £1,400 for the injustice caused by not completing the assessment within statutory timescales, pay £7,200 for lost alternative provision, remind officers of the need to consider its duties for children not attending school, and ensure it has processes in place to monitor and review the progress of these children, especially where it decides to do an assessment.

    Service improvements

    The Council agreed to remind relevant officers of the need to consider whether the section 19 duty is triggered for children who are not attending school full time and are struggling with attendance.The Council agreed to ensure it has processes in place to monitor and review the progress of children who are not attending school, or are on part-time timetables, especially where it decides to proceed with an Education, Health and Care needs assessment.

  • Leeds City Council (24 017 715)

    Category: Education Date: 20-Aug-2025

    Summary

    Miss X complained that her child, Y, did not receive the provision in Section F of their Education, Health and Care Plan. There was fault by the Council. Y did not receive all the provision for over 3 terms and the Council did not respond to Miss X’s concerns about this. There was also delay in carrying out an annual review and a failure to issue a final Education, Health and Care Plan after a previous annual review. An apology, symbolic payment and service improvement remedies the injustice from the loss of education.

    Service improvements

    Review its procedures to ensure that annual reviews of current EHC Plans are carried out within the timescales set out in the law.

  • Leeds City Council (24 012 017)

    Category: Education Date: 15-Apr-2025

    Summary

    Miss X complained about the Council’s conduct during her appeal to the First-tier Tribunal (Special Educational Needs and Disability) about her child D’s Education, Health, and Care Plan. She also said the Council failed to ensure D received the Education, Health, and Care Plan provision while her appeal was ongoing. We cannot investigate how the Council conducted itself during the Tribunal appeal process. However, the Council failed to ensure D received special educational needs provision while the appeal was ongoing. This fault caused D to miss provision, and distress to D and Miss X. The Council agreed to apologise, pay a financial remedy, and review its processes for checking Education, Health, and Care Plan provision is in place.

    Service improvements

    The Council agreed to decide what changes are needed to its Education, Health, and Care (EHC) Plan processes, or staff training, to ensure it has systems in place to:check special educational needs provision is in place when it issues a new or substantially different EHC Plan, or there is a change in educational setting; andproperly investigate complaints or concerns that provision is not in place at any time.

  • Leeds City Council (24 006 945)

    Category: Education Date: 07-Apr-2025

    Summary

    Mr X complains the Council failed to deliver educational provision to Child Y and delayed issuing their Education, health and Care Plan. Mr X says this meant they missed suitable education and support. We find fault with the Council for delaying arranging alternative provision and for delaying issuing Child Y’s EHCP. The Council has agreed to make financial payments in recognition of the missed provision and injustice to Child Y and Mr X.

    Service improvements

    The Council has agreed to send written reminders to relevant staff of the Council’s responsibilities under Section 19 of the Education Act. With these reminders, it should share a copy of our “Out of school, out of sight? focus report, highlighting key points to ensure officers are aware of the factors they should consider when aware a child is not accessing full time education.

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