Service improvements

Leeds City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (22 003 715)

    Category: Education Date: 18-Jan-2023

    Summary

    Mr and Mrs X complained the Council delayed completing the Education, Health and Care Plan review from September 2020. There were delays in issuing a final EHCP following the Council agreeing changes were required. The Council has agreed to apologise, make a payment to recognise the frustration caused to C and his family and take action to prevent the fault reoccurring.

    Service improvements

    The Council has agreed to review its system to check that final EHCPs have been issued follow annual reviews.The Council will remind staff in the education department of the alternative provision policy and that it applies to all children who are out of school for any authorised absence and attendance is not being enforced.

  • Leeds City Council (22 003 373)

    Category: Education Date: 04-Jan-2023

    Summary

    Ms X complained about the Council’s failure to support her adopted daughter, Z, with her special educational needs and mental health needs. The Council was at fault for a delay in issuing an Education Health and Care plan for Z, poor communication about the basis for providing accommodation for Z, and a delay in responding to the complaint. The Council should apologise, make a payment to recognise the delay in providing educational support for Z and review its processes.

    Service improvements

    The Council will review its processes to ensure it issues Educational Health and Care plans within statutory timescales.The Council will prepare a factsheet for parents setting out the different ways a child can be placed in its care, which provides sufficient information for them to make an informed choice about how to proceed.The Council will review its complaints process to ensure that where parts of a complaint come within the scope of the children's statutory complaints process, it will use the statutory process to address the complaint, and to ensure that it responds to complaints either in line with the timescales set out its own complaints policy or in line with the children's statutory complaints process, as appropriate.

  • Leeds City Council (21 013 195)

    Category: Education Date: 06-Jul-2022

    Summary

    there was fault by Leeds City Council in relation to the amount of alternative educational provision made to the complainant’s daughter under section 19 of the Education Act 1996. The Council will take the recommended action to recognise this. In addition, the Council did not issue a letter following the review of the EHC Plan. This also amounts to fault though it did not cause injustice

    Service improvements

    Tell us what action it will take to ensure that it issues appropriate notification of how it intends proceeding within four weeks of an EHC review meeting. The Council will also ask the organisation who arranges an annual review to keep notes of the meeting in addition to any working document produced.

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