Service improvements

Leeds City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 12 of 12 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (23 014 197)

    Category: Education Date: 20-Jan-2025

    Summary

    Mr X complained the Council failed to provide his son with an Education Health and Care Plan (EHC Plan) within statutory timescales and failed to provide alternative education while he was excluded. We found there was delay in producing the EHC Plan. We found the Council had made an offer of alternative education but it did not properly determine if this was suitable as it did not have sufficient regard to Y’s Special Educational Needs. We recommended an apology, a payment and action to clarify procedures for its officers.

    Service improvements

    Circulate a briefing note to all relevant staff in its Area Inclusion Partnership to clarify the councils legal duty to provide education following a permanent exclusion, and to confirm that the council retains this duty to provide an education even if an exclusion is appealed. Also to set out what advice and information needs to be given to parents about finding a new permanent school place following an exclusion.

  • Leeds City Council (22 017 741)

    Category: Education Date: 02-May-2024

    Summary

    The Council was not at fault for its delivery of Ms B’s daughter’s special educational needs support, or for its handling of Ms B’s complaints. However, it was at fault for delays to its assessments of Ms B’s daughter’s needs. It has agreed to apologise to Ms B, make a small, symbolic payment to recognise her daughter’s injustice, and set out ways in which it will improve its service.

    Service improvements

    The Council has agreed to send us the findings of an external review into its EHC assessment processes. It will also send us an action plan which, in light of the review’s findings, sets out what the Council will do to improve its service.

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