Service improvements

Leeds City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (22 005 982)

    Category: Benefits and tax Date: 25-Nov-2022

    Summary

    Miss B complained about the Council’s action in respect of council tax involving her business. She said the Council delayed in responding, then gave her incorrect advice, proceeded with recovery action even though she had made a complaint and delayed in responding to her complaint. We found fault with the Council’s actions. It has agreed to pay Miss B £500 and improve its procedures for the future.

    Service improvements

    The Council has agreed to take steps to ensure that council tax queries are answered within one month, that the right of appeal is explained and that complaints are escalated promptly once a request is made.

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