Service improvements

Leeds City Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (24 000 225)

    Category: Children's care services Date: 31-Jul-2025

    Summary

    Mrs X complained that the Council failed to provide appropriate education to her two adopted children. The Council has already investigated the complaints and upheld them. We endorse the Council’s findings of fault which has caused avoidable distress and a loss of education for the children. The Council has accepted our recommendation for an improved personal remedy for the loss of education and avoidable distress. The Council has also agreed to review its alternative education policy. We are therefore closing the complaints.

    Service improvements

    the Council will consider introducing an alternative education policy to help officers make decisions about when alternative education should be provided;ensure its special educational needs officers are aware that it has the power, in certain circumstances, to direct certain schools to admit a pupil with an Education, Health and Care plan;ensure it meets the special educational needs of pupils with an Education, Health and Care plan, who are out of school, and monitors their progress;ensure its officers check the suitability of the education for electively educated pupils;ensure adoptive parents or carers who take on the responsibility of previously looked after children are aware of the Virtual School Head, and how they can contact for advice and information on school matters.

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