Service improvements

Leeds City Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Leeds City Council (22 015 045)

Category: Children's care services Date: 24-Sep-2023

Summary

Mrs X complained the Council did not provide sufficient support to her adopted child and to her family. She says the Council’s lack of action led to her child missing school and caused avoidable stress and upset. We found fault by the Council and the Council has agreed to provide a remedy to address the injustice identified.

Service improvements

Provide training/guidance to staff regarding Foetal Alcohol Spectrum Disorder to ensure provision from all appropriate support providers is considered as part of post-adoption support.Ensure all complaints staff are aware of the scope of the statutory complaints procedure in respect of post-adoption support.Review the way in which requests for post-adoption support are considered with regard to carrying out adoption support assessments to see if the Council can identify areas where the process may be speeded up and/or streamlined

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