Service improvements

Leeds City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Leeds City Council (22 001 012)

Category: Children's care services Date: 13-Oct-2022

Summary

Ms X complained about the Council’s actions in dealing with a child protection investigation about her daughter. We have found fault with how the Council conducted aspects of the investigation. The resulting delays and uncertainty would have caused Ms X avoidable distress. To remedy the injustice caused, the Council has agreed to apologise to Ms X, pay her £500 and review some of its procedures.

Service improvements

The Council has agreed to review its procedures for when the referring body, such as the NHS, does not provide further information about a safeguarding referral when requested.

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