Leeds City Council (23 012 516)

Category: Adult care services Date: 26-Mar-2024

Summary

Mrs Y complained that services failed to provide funding for her father’s post-hospital care for long enough. We found that an Integrated Care Board funded the person’s care for an appropriate length of time. However, we found fault in the way the Council explained the process to the family. This caused avoidable stress, frustration and time and trouble for Mrs Y. In addition, we found fault in the way the Council responded to the family’s request for a meeting to discuss their complaint. We recommended that the Council apologises, makes a small financial payment to recognise the injustice and provides evidence of its learning from the complaint.

Service improvements

Leeds City Council (22 018 184)

Category: Adult care services Date: 24-Sep-2023

Summary

Mr X complained a care provider acting on behalf of the Council failed to appropriately support his mother, Mrs Y. The Council was at fault for the care provider’s failure to give Mrs Y a full course of medication and failure to properly record the care it gave her. The Council was also at fault in how it considered two safeguarding referrals it received about Mrs Y’s care. The fault meant Mrs Y was put at risk of harm and caused Mr X distress, uncertainty and frustration. To remedy that injustice, the Council should apologise, pay Mr X £700 and work with the care provider to review how it records the care it provides.

Service improvements