Service improvements

Leeds City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Leeds City Council as a CSV file.

  • Leeds City Council (21 001 264)

    Category: Adult care services Date: 13-Oct-2021

    Summary

    The Council acknowledges there were failings in the care provided to Mrs Y. The Ombudsman has found fault in the way the Council dealt with concerns raised about Mrs Y.

    Service improvements

    The Council has agreed to review the overall standard of care provide by care agency and share with us any further improvements it finds necessary.

  • Leeds City Council (20 014 094)

    Category: Adult care services Date: 13-Oct-2021

    Summary

    Mrs X complained about the actions taken by Seacroft Grange Care Village to protect her mother, Mrs M, during the COVID-19 pandemic and the actions and care prior to her death. I have not reinvestigated most of Mrs X’s complaints because the Council carried out a robust and thorough investigation which identified some areas of fault, and I could achieve nothing further. However, the Council should provide evidence the Care Home has carried out the recommendations it made. Where I have investigated, there was no fault.

    Service improvements

    Following a complaints investigation, the Council found fault with Seacroft Grange Care Village in areas relating mainly to record-keeping. It recommended actions the Care Home should take to improve. The Council has agreed to provide evidence it monitored the situation to ensure Seacroft Grange Care Village carried out the actions and its record-keeping improved.

  • Leeds City Council (20 010 153)

    Category: Adult care services Date: 20-Sep-2021

    Summary

    Mr X complained about a financial assessment the Council completed for his mother, Mrs Y, in June 2020. There was fault in how the Council decided Mrs Y deprived herself of capital. The Council agreed to review the decision and provide training to its staff.

    Service improvements

    The Council agreed to provide training to all its staff involved in Care Act financial assessments on the proper legal test for deprivation of assets and how to apply the test correctly.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings