The Council will: •provide clear information that is available to schools, parents and officers on the difference between a place in a mainstream school and in the associated resourced provision. This is to ensure all parties understand the distinction between them both in terms of the support provided and entry requirements;•disseminate the learning from this complaint to officers on the importance of supplying factual information in relation to any appeal rights.

Provide training/guidance to staff regarding Foetal Alcohol Spectrum Disorder to ensure provision from all appropriate support providers is considered as part of post-adoption support.Ensure all complaints staff are aware of the scope of the statutory complaints procedure in respect of post-adoption support.Review the way in which requests for post-adoption support are considered with regard to carrying out adoption support assessments to see if the Council can identify areas where the process may be speeded up and/or streamlined

The Council will review its practice around alternative education when section 19 Education Act 1996 applies including staff knowledge is up to date and provision is regularly reviewed for pupils receiving less than full-time provision.The Council will respond on the appearance of need to the impact on parent carers of children being out of school for extended periods and offer child in need and parent carer needs assessments.The council will ensure it keeps to Education, Health and Care timescales and provides rights of appeals at the earliest opportunity. It will consult a wide range of schools when need cannot be met locally without delay.It will provide regular updates to families when there are delays, for example in finding a suitable school.

The Council will review its Local Offer to ensure it has enough mainstream schools, special schools and alternative provision to meet the needs of all children with special educational needs in its area.The Council will remind staff responsible for arranging and approving alternative provision for children and young people who are not receiving an education in school, to properly consider whether alternative provision should be provided to meet special educational needs set out in Education, Health and Care Plans.

The Council should remind planning officers to check the consistency of committee reports with the supporting documentation provided, particularly in the case of major developments with multiple supporting documents.

The Council will reflect on what went wrong in this case and report back to the Ombudsman and the relevant scrutiny committee at the Council on the actions it proposes to take to address any problems it identifies.