Leeds City Council (25 015 878)

Statement Upheld Direct payments 11-Mar-2026

Summary: We will not investigate this complaint about the way the Council considered Miss B’s disability related and cultural haircare needs when it applied its charging policy on disability related expenditure. The Council remedied the injustice caused to Miss B when it investigated her complaint.

Leeds City Council (25 013 794)

Statement Upheld Transport 03-Mar-2026

Summary: We will not investigate Miss X’s complaint that the Council refused her application for a blue badge. This is because, at our invitation, the Council agreed to arrange a new walking assessment. We consider this a suitable remedy.

Leeds City Council (25 016 532)

Statement Upheld Special educational needs 03-Mar-2026

Summary: We upheld this complaint that the Council delayed issuing a final Education Health and care plan. The Council upheld the complaint, apologised and offered a financial remedy of £850. This is in line with our Guidance on Remedies and therefore we decided not to investigate because further investigation by us would not be proportionate.

Leeds City Council (25 001 469)

Statement Upheld Special educational needs 02-Mar-2026

Summary: Mrs X complained about the Council’s actions relating to her son’s education. We found fault because the Council took too long to issue his Education, Health and Care Plan. It also failed to appropriately consider whether it owed him a duty to provide alternative education when he could not attend school. This caused Mrs X avoidable distress, frustration and uncertainty. It also meant her son missed out on education. The Council has already offered Mrs X payments to remedy missed education. The Council will now offer increased payments for missed education, offer Mrs X its suggested payment for the delay in completing her son’s plan and apologise to her.

Leeds City Council (25 012 236)

Statement Upheld Special educational needs 27-Feb-2026

Summary: We will not investigate this complaint about delay in finalising Mrs X’s child’s Education, Health and Care Plan, poor communication and school transport arrangements. We are satisfied with the actions the Council has taken.

Leeds City Council (25 003 518)

Statement Upheld Special educational needs 25-Feb-2026

Summary: We found fault with the Council delaying outside the statutory timescales in reviewing Mrs X’s child’s Education, Health and Care Plan and deciding whether it should reassess Mrs X child. We also found fault with the Council failing to provide suitable education for one term and failing to ensure delivery of Y’s full Education, Health and Care Plan provision. We also found fault with the Council’s handling of Mrs X’s contacts and complaints. The Council agreed to issue an apology and a financial payment to Mrs X for the injustice the Council’s fault caused.

Leeds City Council (25 007 622)

Statement Upheld School transport 25-Feb-2026

Summary: Ms X complained about the Council’s handling of her school transport application and the appeals process. The Council has acknowledged it was at fault because it sent the invite for Ms X’s final stage appeal hearing to an incorrect email address. As a result, Ms X was not given the opportunity to put forward her case, which caused her frustration and distress. The Council has offered to arrange a fresh final stage hearing, which is an appropriate remedy. The Council has also agreed to apologise to Ms X.

Leeds City Council (25 005 935)

Statement Upheld Domiciliary care 18-Feb-2026

Summary: Miss X complained about the Council’s handling of her care and support needs. We do not find fault in how the Council assessed and met Miss X’s needs, contributed to decisions on her housing situation, responded when her care ended, or in its general communication. We do find fault in the Council’s failure to inform Miss X of changes to her support arrangements in April 2024 and in its initial complaint response, which did not accurately explain what had occurred. However, these faults did not cause Miss X a significant injustice, and no remedy is required.

Leeds City Council (25 002 364)

Statement Upheld Homelessness 16-Feb-2026

Summary: The Council failed to consider providing Miss X with emergency severe weather accommodation during freezing temperatures because it misunderstood its protocol. This caused Miss X distress and may have put her at risk of harm. The Council will apologise, make a payment, and improve its service. There is no fault with the way the Council handled Miss X’s homeless application.

Leeds City Council (25 003 301)

Statement Upheld Special educational needs 16-Feb-2026

Summary: Miss D complained the Council delayed issuing an education, health and care plan for her daughter and failed to provide a suitable education when she stopped attending school. The Council has accepted it did not meet the statutory deadline for the plan. I also found it failed to consider how to secure the provision after Miss D’s daughter stopped attending school. This fault caused uncertainty and for Miss D’s appeal rights to be delayed. The Council has agreed to apologise and pay Miss D symbolic payments to remedy this injustice.