Leeds City Council (24 006 945)

Statement Upheld Special educational needs 07-Apr-2025

Summary: Mr X complains the Council failed to deliver educational provision to Child Y and delayed issuing their Education, health and Care Plan. Mr X says this meant they missed suitable education and support. We find fault with the Council for delaying arranging alternative provision and for delaying issuing Child Y’s EHCP. The Council has agreed to make financial payments in recognition of the missed provision and injustice to Child Y and Mr X.

Leeds City Council (24 012 017)

Statement Upheld Special educational needs 15-Apr-2025

Summary: Miss X complained about the Council’s conduct during her appeal to the First-tier Tribunal (Special Educational Needs and Disability) about her child D’s Education, Health, and Care Plan. She also said the Council failed to ensure D received the Education, Health, and Care Plan provision while her appeal was ongoing. We cannot investigate how the Council conducted itself during the Tribunal appeal process. However, the Council failed to ensure D received special educational needs provision while the appeal was ongoing. This fault caused D to miss provision, and distress to D and Miss X. The Council agreed to apologise, pay a financial remedy, and review its processes for checking Education, Health, and Care Plan provision is in place.

Leeds City Council (24 016 904)

Statement Upheld Charging 15-Apr-2025

Summary: We will not investigate Mr X’s complaint about errors and delays in carrying out a financial assessment to decide how much his mother should pay towards her residential care. This is because the Council has agreed to take appropriate action to remedy the uncertainty and avoidable time and trouble caused.

Leeds City Council (24 019 055)

Statement Upheld Special educational needs 15-Apr-2025

Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.

Leeds City Council (24 019 454)

Statement Upheld Special educational needs 15-Apr-2025

Summary: We will not investigate Ms X’s complaint about delays by the Council in issuing an Education, Health and Care Plan. This is because the Council has already offered a suitable remedy for injustice caused by the delay and further investigation by us is unlikely to achieve anything more.

Leeds City Council (24 013 912)

Statement Upheld Homelessness 19-May-2025

Summary: Mr X complained about the Council’s treatment of him when he visited its offices and its handling of his homelessness application. The Council was at fault for giving Mr X inaccurate information when he visited its offices. It was not at fault for the way it asked Mr X to leave its offices. The Council accepts it delayed assessing Mr X’s housing needs, causing Mr X a period of uncertainty. The Council has agreed to apologise and make a payment to Mr X.

Leeds City Council (24 007 592)

Statement Upheld Special educational needs 21-May-2025

Summary: Miss X complained that the Council had failed to secure suitable education for her son (Y) and had failed when reviewing his Education Health and Care Plan. She also complained about the lack of adequate training for the Council’s staff. We found fault with the Council’s delay to address Miss X’s concerns about the delivery of certain special educational provision by Y’s school and its delay to issue Y’s amended Education Health and Care Plan. We also found fault with the Council’s delay when considering Miss X’s complaint. The Council’s fault caused injustice to Miss X. We recommend the Council apologise and make payments to Miss X to recognise her distress and time and trouble taken to complain.

Leeds City Council (24 014 118)

Statement Upheld Transport 29-Jun-2025

Summary: Mr X complained about the Council’s handling of his application for a blue badge. He said it caused delays and failed to properly consider his non-visible disabilities in the process. We found the Council at fault for causing significant delays in the assessment process and for some unclear communication. It was not at fault for how it reached its view on Mr X’s eligibility at the time. The Council should apologise and make a symbolic payment to acknowledge the injustice its delay and unclear communication caused.

Leeds City Council (25 001 025)

Statement Upheld Special educational needs 02-Jul-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

Leeds City Council (25 000 598)

Statement Upheld Special educational needs 20-Jul-2025

Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s daughter within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.