Case Ref: 22 001 912 Category: Children's care services Sub Category: Looked after children

• The Council will arrange a briefing note or staff training for the relevant social workers to remind them of the requirements around the administration, storage and transportation of prescribed medication for children in local authority care.
• The Council will also remind officers who deal with complaints of the requirement to signpost to the LGSCO once the Council has completed its complaint investigation.

Case Ref: 21 017 854 Category: Adult care services Sub Category: Charging

• The Council agrees to review its section 42 safeguarding procedure to ensure it includes: • The format for ‘others’ to provide the information from enquiries. • How the Council retains oversight and responsibility for the enquiries that it asks ‘others’ to conduct. • How the Council reviews the information from ‘others’ and records its consideration and decision making. • How it communicates the outcome with the adult (and/or their representative)

Case Ref: 21 017 070 Category: Education Sub Category: Special educational needs

• Remind relevant staff of the Council’s duty under Section 19 of the Education Act 1996 to provide alternative education when a child is absent from school regardless of whether the child remains on roll at a school.
• Remind relevant staff of the Council’s duty to issue an amended final EHC plan within 14 weeks of the request for a reassessment.
• Review when it considers it appropriate to issue a school attendance warning notice in cases where the child’s EHC needs are being reassessed.

Case Ref: 21 000 195 Category: Adult care services Sub Category: Direct payments

• The Council agreed to remind officers completing adult care needs assessments, to clarify care roles during care needs assessments and whether these are paid.
• The Council agreed to review its policy and factsheet on direct payments so it is clear about how it considers direct payments for family members providing care.

Case Ref: 20 014 043 Category: Planning Sub Category: Planning applications

• The Council has agreed (within three months of the date of my final decision) to: review current procedures to ensure the Council complies with the requirements of regulation 7 of the Openness of Local Government Bodies Regulations 2014 when officers grant permission under delegated powers. arrange training for relevant officers regarding the need to consider the impact of development on SSSI, SAC and AONB where appropriate and the impact these areas have on permitted development.

Case Ref: 20 009 512 Category: Adult care services Sub Category: Charging

• remind staff about the importance of completing and recording reviews which include relevant family members.
• remind staff about the need to reassess or update risk assessments where there is a change in need;
• remind care staff about the need to record actions completed and offers of care if refused;
• remind staff and if appropriate provide training about the powers and duties owed to self-funders and providing information to families and people using services about the “Right to Request”.

Case Ref: 20 006 705 Category: Transport and highways Sub Category: Other

• Ensure its Contractor has reminded its workers of the process it must follow under Section 154 of the Highways Act 1980.

Case Ref: 19 015 180 Category: Adult care services Sub Category: Charging

• Provide evidence to the Ombudsman to show it has developed and is using the DRE decision letter to explain how DRE allowances have been calculated.

Case Ref: 19 008 131 Category: Children's care services Sub Category: Looked after children

• The Council will revise its procedures and information for service users to remove the requirement for the 13 weeks in care to be consecutive when considering if a child or young person was an eligible child.