Service improvements

Isle of Wight Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Isle of Wight Council as a CSV file.

  • Isle of Wight Council (20 014 043)

    Category: Planning Date: 26-Jan-2022

    Summary

    Ms B complained about the way in which the Council had dealt with concerns she raised about development in and adjacent to protected areas in her local area. We found the Council failed to identify that the site was in a protected area and gave incorrect advice to the landowner which led to them carrying out further development, misunderstood the permitted development rules and failed to consult with Natural England. The Council has agreed to apologise to Ms B and pay £300 to a charity of her and to improve its procedures for the future.

    Service improvements

    The Council has agreed (within three months of the date of my final decision) to: review current procedures to ensure the Council complies with the requirements of regulation 7 of the Openness of Local Government Bodies Regulations 2014 when officers grant permission under delegated powers. arrange training for relevant officers regarding the need to consider the impact of development on SSSI, SAC and AONB where appropriate and the impact these areas have on permitted development.

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