Service improvements

Isle of Wight Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Isle of Wight Council as a CSV file.

  • Isle of Wight Council (25 007 315)

    Category: Education Date: 20-Mar-2026

    Summary

    Mrs X complained the Council did not provide her child, Y, with all the provision set out in his Education, Health and Care Plan which included Speech and Language Therapy. Mrs X also complained about the Council’s delays with completing the annual review process of Y’s Plan. There were faults by the Council which caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments to remedy the injustice caused. It will also finalise and publish its Personal Education Budgets Policy.

    Service improvements

    • finalise the Council’s Personal Education Budgets Policy, Process and Decision Framework and publish it on the Council’s website. This is to ensure the Council provides its service users with clear information about personal budgets application and formal review processes.

  • Isle of Wight Council (25 004 537)

    Category: Education Date: 09-Feb-2026

    Summary

    Mr Y complains about delays by the Council in assessing his child’s special educational needs and issuing an Education, Health and Care plan. He says the delays resulted in his child missing educational provision. We find there were significant delays in both the assessment process and the issue of the final plan. The Council has agreed to remedy the injustice caused with a symbolic payment and evidence of service improvements it has made to prevent similar delays in future.

    Service improvements

    The Council will provide evidence of the service improvements it has already implemented. This includes:a)Evidence of the internal and external training undertaken regarding statutory processes, co-production and communication. b)Evidence of the ‘clear and transparent’ policies implemented to ensure better understanding of legislation and expectations.

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