Service improvements

Isle of Wight Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Isle of Wight Council as a CSV file.

  • Isle of Wight Council (21 017 070)

    Category: Education Date: 11-Jul-2022

    Summary

    Miss B complained the Council delayed finalising her son’s education, health, and care plan and failed to secure alternative educational provision when he was out of school. She also complained the Council threatened to take her to court because her son was not attending school. She said this put a strain on the family and caused distress. The Council failed to secure education and education, health and care provision for Miss B’s son. The Council has agreed to apologise to Miss B and her son and make a financial payment to remedy the injustice caused by its faults.

    Service improvements

    Remind relevant staff of the Council’s duty under Section 19 of the Education Act 1996 to provide alternative education when a child is absent from school regardless of whether the child remains on roll at a school.Remind relevant staff of the Council’s duty to issue an amended final EHC plan within 14 weeks of the request for a reassessment.Review when it considers it appropriate to issue a school attendance warning notice in cases where the child’s EHC needs are being reassessed.

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