Service improvements

Isle of Wight Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Isle of Wight Council (23 008 363)

Category: Adult care services Date: 05-Dec-2023

Summary

There was fault by the Council which failed to consult Mr X about his late mother’s care. This caused avoidable distress. The Council needs to apologise and remind staff of the relevant sections in the Code of Practice to the Mental Capacity Act which set out the people that need to be consulted.

Service improvements

The Council will remind relevant officers and its commissioned advocacy service of the guidance in the Code of Practice to the Mental Capacity Act on consultation with others about a person's welfare.

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