Service improvements

Isle of Wight Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Isle of Wight Council as a CSV file.

  • Isle of Wight Council (21 000 195)

    Category: Adult care services Date: 27-Aug-2021

    Summary

    Mrs X complained about the Council’s decision not to reimburse her deceased father’s estate for the care she provided him between November 2019 and March 2020. We find the Council was at fault in how it considered whether Mr Y’s direct payments could be used to pay for the care Mrs X provided. That has meant he paid for care he was entitled to receive financial support for. The Council has agreed to reimburse Mr Y’s estate with the direct payments for the care Mrs X provided. It will also review its policy on direct payments.

    Service improvements

    The Council agreed to remind officers completing adult care needs assessments, to clarify care roles during care needs assessments and whether these are paid.The Council agreed to review its policy and factsheet on direct payments so it is clear about how it considers direct payments for family members providing care.

  • Isle of Wight Council (20 009 512)

    Category: Adult care services Date: 08-Jul-2021

    Summary

    The Council is not at fault for charging for care after a period of free rehabilitation ended. The Council is at fault for failing to intervene when Mr D’s condition worsened and to properly record care he was provided. Mr D has the uncertainty of not knowing whether, if the Council had acted earlier he would not have reached crisis point. The Council has agreed to remind staff about proper recording, the obligations owed to self-funders, and make a payment to Mr D and Mr C to reflect the uncertainty and anxiety caused.

    Service improvements

    remind staff about the importance of completing and recording reviews which include relevant family members.remind staff about the need to reassess or update risk assessments where there is a change in need;remind care staff about the need to record actions completed and offers of care if refused;remind staff and if appropriate provide training about the powers and duties owed to self-funders and providing information to families and people using services about the “Right to Request”.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings