Isle of Wight Council (23 008 399)

Category: Housing Date: 14-Mar-2024

Summary

Miss X complained the Council failed to award her the correct housing priority and placed her in unsuitable temporary accommodation. There was no evidence of fault in the way the Council assessed Miss X’s housing priority. The Council failed to consider whether Miss X was requesting a statutory review of the property’s suitability. However, it considered the issues she raised about the property’s suitability through its complaint procedure so this did not cause Miss X a significant injustice. It has agreed to issue a reminder to staff to prevent a recurrence of the fault.

Service improvements

Isle of Wight Council (23 008 363)

Category: Adult care services Date: 05-Dec-2023

Summary

There was fault by the Council which failed to consult Mr X about his late mother’s care. This caused avoidable distress. The Council needs to apologise and remind staff of the relevant sections in the Code of Practice to the Mental Capacity Act which set out the people that need to be consulted.

Service improvements

Isle of Wight Council (23 001 020)

Category: Education Date: 07-Nov-2023

Summary

Ms X complained the Council failed to provide the provision set out in her daughter’s Education, Health and Care plan. Ms X also complained the Council failed to respond to her concerns and delayed arranging a review meeting. Ms X said the Council’s actions caused avoidable distress and anxiety to herself and her daughter. We found fault by the Council and the Council has agreed to provide an apology and a financial remedy to address the injustice identified.

Service improvements