Service improvements

Isle of Wight Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Isle of Wight Council as a CSV file.

  • Isle of Wight Council (25 010 337)

    Category: Education Date: 07-May-2026

    Summary

    The Council delayed ensuring all of the provision in Miss X’s child, Y’s, Education, Health and Care (EHC) Plan was in place following a tribunal order. This meant Y did not receive all their provision between June and July 2025. The Council agreed to apologise to Miss X and Y and make a payment to remedy the injustice that caused.

    Service improvements

    The Council has agreed to remind staff via staff training or briefings that they should use the five weeks following a SEND tribunal order to amend an Education, Health and Care Plan to ensure that specialist provision is in place at the time it issues the amended final Plan.

  • Isle of Wight Council (25 010 212)

    Category: Education Date: 05-May-2026

    Summary

    Mr X complained about the way the Council dealt with his child, Z’s special educational needs and educational provision. We have found fault by the Council causing injustice, in failing to: complete the annual review of Z’s Education Health and Care Plan within statutory timescales; properly consider its duty to make alternative provision for Z; and its communication failures. The Council has agreed to remedy this injustice by: apologising; making payments to recognise the impact of the missed education and upset caused by its other failures; and a service improvement.

    Service improvements

    the Council has agreed to create an action plan showing how it will improve its internal processes for considering its section 19 responsibilities and making the necessary arrangements to put alternative provision in place in a timely manner.

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