Case Ref: 24 000 060 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its staff about the importance of finalising EHC Plans withing the statutory timelines.

Case Ref: 24 011 020 Category: Education Sub Category: Special educational needs

• The Council will tell us what steps it is taking to ensure it is sufficiently monitoring EHC Plans to ensure reviews are completed within statutory timescales.

Case Ref: 24 009 177 Category: Education Sub Category: Special educational needs

• The Council has agreed to ensure all children and young people with an EHC Plan have an annual review of their Plan, including those currently in hospital or otherwise detained under the Mental Health Act.
• The Council has agreed to remind relevant staff that the Council should work with speed to secure alternative provision where this is identified as a need.
• The Council has agreed to provide training or guidance to relevant staff on the Council’s processes for keeping and storing records and paperwork associated with EHC Plans and reviews.

Case Ref: 24 007 049 Category: Adult care services Sub Category: Direct payments

• The Council should publish advice on its website for service users to explain what process should be followed in circumstances where someone seeks a break in their care package, what factors will be considered, when this is possible and how the Council can work with service users to ensure there are no breaks in care.

Case Ref: 24 004 323 Category: Education Sub Category: Special educational needs

• the Council will remind staff that, where there is a formal request for a reassessment, and this is refused, parents/carers should be told of their right of appeal to the SEND Tribunal.
• the Council will remind staff of the importance of issuing an amended EHC plan within twelve weeks after an annual review.

Case Ref: 24 003 218 Category: Education Sub Category: Special educational needs

• The Council has agreed, if it has not already done so, to circulate a notice to staff in the SEN team, reminding them they should make direct referrals to the ISS if they become aware of a child with school attendance issues, and not simply signpost the child’s parent, guardian or other representative to the ISS.

Case Ref: 24 003 191 Category: Education Sub Category: Special educational needs

• Remind all relevant staff of the importance of ensuring EHC Plans are issued within the statutory 20 week timescale.

Case Ref: 24 002 941 Category: Adult care services Sub Category: Residential care

• The Council will issue written reminders to staff in its care home to ensure they are aware they must maintain accurate and complete records for all service users.
• The Council will issue written reminders to staff in its care home to ensure they must adhere to a service user’s care plan.
• The Council will issue written reminders to staff who deal with complaints to ensure they respond to all issues a customer has raised.

Case Ref: 24 001 385 Category: Adult care services Sub Category: Charging

• The Council has agreed to ensure its complaints team are aware of the Council's complaints policy and timeframes and remind this team of the process for keeping complainants informed of any delays.

Case Ref: 23 017 135 Category: Adult care services Sub Category: Charging

• Remind relevant officers of the importance of sending a copy of the Care Act assessment and care plan to the person being assessed or their representative. The care plan should include the personal budget and the financial assessment should, generally speaking, be completed before the care plan is finalised.