Case Ref: 20 008 403 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind its staff they must carry out a review of someone's care and support plan before reducing the person's care package.

Case Ref: 20 003 245 Category: Education Sub Category: School transport

• The Council agreed to review its Home to School Transport Entitlement Policy to ensure it complies with relevant caselaw.
• The Council has also agreed to review similar decisions made between the period of January and June 2020 to check whether any other applications had been similarly affected by the faults we found in this case

Case Ref: 20 003 223 Category: Education Sub Category: Alternative provision

• The Council will remind relevant staff of its duty to ensure that suitable alternative educational provision is made for children who are deemed ‘otherwise’ unable to attend school,in addition to those who are medically unable to attend school
• The Council will reminds its relevant staff of the need to make appropriate records ofits decision making, in particular recording how it has assessed the alternative provision is suitable and if it is not full-time, why it considers this suitable
• The Council will amend its complaints procedure to ensure those involved in the decision making should not investigate complaints at stage 2 about the same issue

Case Ref: 20 000 632 Category: Education Sub Category: COVID-19

• The Council will remind caseworkers and providers of the need to ensure preparation for adulthood is discussed at annual reviews from Year 9 onwards, and earlier where this is considered necessary.