Service improvements

Gravesham Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Gravesham Borough Council as a CSV file.

  • Gravesham Borough Council (21 017 774)

    Category: Planning Date: 16-Jun-2022

    Summary

    Mr X complains about delay and poor communication by the Council in relation to enforcement action against an unauthorised development at a neighbouring property. The Council has already accepted fault, apologised to Mr X and made some service improvements. The Council has agreed to our recommendations to remedy the injustice this caused Mr X.

    Service improvements

    Ensure that staff are reminded of the importance of adhering to timescales when responding to a complaint and where delays occur complainants are kept informed.Provide the Ombudsman with a copy of its revised procedure for handling complaints about noise nuisance, specifically addressing the technical issue highlighted with Council B

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