Service improvements

Gravesham Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Gravesham Borough Council as a CSV file.

  • Gravesham Borough Council (24 020 857)

    Category: Planning Date: 08-Jul-2026

    Summary

    Mr X complained about the Council’s handling of enforcement matters. He says the height of the roof was raised on a neighbouring property which contradicted the plans approved on the application. He confirms that he repeatedly raised this to the Council however it delayed and failed to respond to him. He reports this issue has caused him prolonged distress and disruption. We found the Council at fault for its communication. It failed to keep Mr X updated and failed to explain clearly its decision making. We found the Council should apologise, make payment and improve its service in recognition of this.

    Service improvements

    The Council should provide a copy of this decision to its staff who make enforcement decisions to remind them to communicate outcomes better to complainants.

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